📅 When are transactions processed?
Hurupay processes transactions from Monday to Friday, 9:00 AM – 5:00 PM New York Time (2:00 PM – 10:00 PM GMT), when U.S. banks are open. Transactions made on weekends or U.S. federal holidays are processed the next business day.
💸 How can I withdraw my funds?
Transfer to crypto exchanges (e.g., Binance, Bybit) and instantly get USDC or USDT.
Withdraw to local bank accounts or mobile money (where supported) in local currency.
🔒 Is my Hurupay account secure?
Yes. Hurupay is a self-custody wallet. Only you have access to your funds; not even Hurupay can access your money.
⏱ How long do transactions take?
ACH Deposit: 0–1 day (supports same-day ACH).
Wire Deposit: 1–2 days.
USDC/EURC Deposits & Crypto Withdrawals: Instant and free.
💰 What are the transaction limits?
Peer-to-peer or third-party transfers (e.g., friend-to-friend): Limited to $4,999 per transaction.
Business and salary payments from platforms like Upwork, PayPal, or Wise: No limit.
❌ Why was my payment rejected?
Common reasons:
Name/account mismatch.
Sender recalled the payment.
Amount exceeds the allowed limit.
Unclear relationship with sender.
Unsupported U.S. states: Florida, New York, Louisiana, Alaska.
Flagged as suspicious or fraudulent.
✅ What payments are supported?
Supported payments include:
Freelance platforms (Upwork, Fiverr, etc.)
Business payments
Transfers from family (same surname)
Payments to yourself
Third-party payments (e.g., John → Mark) under $4,999
🚫 What payments are NOT allowed?
Unsupported payments:
Refunds (e.g., university, business refunds)
Gambling or dark web transactions
Loans or lending platforms
Adult or high-risk industry payments
🌐 How does a Hurupay global account work?
Your Hurupay account works like a US, UK, or EU bank account. It comes with an account number, routing number, and IBAN for receiving payments via ACH, Wire, SEPA, or SWIFT.
🆓 Is it free to open a Hurupay account?
Yes. Opening a USD, EUR, or GBP account is free, and there are no monthly fees.
💵 What are the fees to receive money?
ACH Deposit: 2%
Wire Deposit: 2% + $20 (US bank processing fee)
USDC Deposits: Free and instant
🌍 What countries does Hurupay support?
Hurupay supports users from multiple countries across Africa, Europe, Asia, the Americas, and Oceania. Anyone with a valid Government ID, Passport, Visa, or Resident Permit from these regions can open a USD account.
Africa: Nigeria, Ghana, Senegal, South Africa, Mauritius, Tanzania, Uganda, Rwanda, Burundi, Zambia, Mozambique, Malawi, Seychelles, Madagascar, Cameroon, Botswana, Namibia, Sierra Leone, Togo, Gambia, Gabon, Burkina Faso, Benin, Guinea, Guinea-Bissau, and Liberia.
Europe: United Kingdom, Germany, France, Spain, Portugal, Italy, Belgium, Denmark, the Netherlands, and Turkey.
South America: Argentina, Brazil, Colombia, Chile, Guyana, Paraguay, and Peru.
In Asia, eligible countries are the Philippines, Indonesia, Malaysia, Singapore, India, Sri Lanka, Japan, Thailand, Hong Kong, and Saudi Arabia.
North America: United States, Canada, Mexico, El Salvador, and Costa Rica can also register.
Oceania: Australia and New Zealand.