Having trouble verifying your identity? Don’t worry — we’re here to help. If your KYC (Know Your Customer) verification didn’t go through, here’s what could have gone wrong and how to fix it.
🔍 Common Reasons Your KYC Fails:
Mismatched Info: Your name or date of birth doesn’t match your ID.
Blurry or Covered ID: The photo of your ID is unclear or parts of it are hidden.
Low-Quality Selfie: Your selfie doesn’t clearly show your face.
Wrong Document Type: You uploaded something we don’t accept (like a student ID).
Edited or Fake Documents: Any signs of tampering or image alterations.
✅ Tips to Get Verified Successfully
Use Clear Lighting: Take ID photos in natural light and avoid shadows or glare.
Clean Your Camera Lens: Make sure your camera is clean and focused for a clear shot.
Upload a Full ID Image: You can upload a saved image, but make sure the entire ID is visible — no cropped edges or blurry sections.
Take a Real-Time Selfie: Your selfie must be taken in the moment using your phone camera — no uploads or previously saved selfies.
Still having issues?
Reach out to Hurupay Support via the app or email us at [email protected] — we’re happy to guide you through it step by step.